Discipline in the ups

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Discipline in the ups

By Sam Grier As managers we all must deal with employee issues from time to time.

Discipline in the ups

You should have an established process for dealing with them. Your goal is to correct the issue and improve the employee. This is not about punishment for an employee. It is about using a system to help the employee return to being an effective member of your team.

In this article I will outline the steps used in progressive discipline. It is a clearly defined, step-by-step process to use when dealing with employee performance or conduct issues.

Properly done it will correct any issue provided the employee is willing. It is fair to the employee and when used consistently provides you and your company with legal protection should termination of employment be needed.

Progressive Discipline Progressive discipline is a process a manager uses to deal with performance or other job-related issues. It is a defined process designed to help you and the employee overcome any issue. Progressive discipline typically follows steps such as these: Coaching the employee about the issue.

Verbal warnings usually at the most. Written warnings usually 2 followed by a final written warning.

Discipline - HR Policy

Suspension or termination depending on the situation and the circumstances. Employee Performance Log An Employee Performance Log is a documentation system that acts as both a memory tool and a record.

It is a written record of performance issues, kudos and other noteworthy incidents that you want to have documentation on.

It includes specific dates, times and incidents. When you first notice an issue with an employee you should start documenting it in the employee performance log. Throughout the process of progressive discipline every meeting, incident and discussion should be documented.

It also serves as a tool for preparing written warnings and if needed a termination document. You will have specific issues, on specific dates with what was said by both sides.

Should you have to appear before an unemployment appeal hearing you will be well armed with the facts. Coaching The Employee At the first sign of an issue you should start coaching the employee. Sit down with them and discuss the issue.

Allow them to explain what is going on first, then give them your perspective and offer guidance on correcting the issue. Plan your coaching sessions even if they are informal pull aside chats. The goal is to correct the issue and lead the employee to improvement.

Do not react emotionally or talk of further actions at this point. Be positive and encourage the employee. Tell the employee you have confidence that they can correct the issue.

When you coach the employee be sure they know what the issue is and the effect it is having.

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Clearly outline what is expected of them. If you have a company or department policy read it to them. Ask the employee how they can resolve the issue. This helps them understand there is a problem and this is what is going to be done to correct it. One purpose of coaching is to find any underlying issues.

An employee may have legitimate reasons for the issue. Medical issues, personal issues, or issues with other employees could be the root cause. Follow-up regularly with the employee as long as the issue continues.

After two or three face-to-face coaching sessions if the employee is not addressing the issue or performance does not improve it is time to move to the next step in progressive discipline. Verbal Warnings A verbal warning serves notice to the employee that the issue is serious and must be corrected.My first step was to reach out to family members who I have seen display a considerable amount of self-discipline in all areas of their lives.

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Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline and Termination () and 96 Great Interview Questions to Ask Before You Hire ().

This article represents the views of the author solely as an individual and not in any other capacity. © Society for Human Resource Management. Top Ten Tips Disclaimer. Discipline. Progressive disciplinary systems usually include a range of disciplinary measures, including two or more of the following steps.

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